frequently asked questions
How do I know I can trust Heavenly Sunshine Cleaning?
We are a family-owned and operated company. Many of our customers have been with us since our beginning years. We will be happy to provide references. We’re not happy until you’re happy!
What do I need to do before Heavenly Sunshine Cleaning arrives?
To maximize the efforts of our team in making your house CLEAN, we recommend you pick up clothing, toys, or other household items prior to our visit.
Do I need to be at home?
It is not necessary for you to be home. Because we work Tuesday-Friday during normal business hours, many of our customers are at work and trust us with keys to their homes. Feel confident that our licensed, bonded and insured employees will treat your home as our own.
What if something was overlooked?
We pride ourselves in consistent and quality service. But we know that miscommunications and mistakes sometimes occur--that’s why we have a 24-hour guarantee. Just call our office within 24 hours of your service, and we will correct our mistake at no charge.
How much notice do I need to give to schedule or change an appointment?
Typically, we can provide service to most areas within 2-3 days notice. If you need to change a scheduled appointment, just call our office at least 24 hours prior to your appointment, and we will be happy to reschedule. A $25 cancellation fee will be applied to all cancelled or missed appointments without a 24 hour notification.
Can laundry services be included?
Yes. Heavenly Sunshine customized all of our cleaning services to fit your needs. Our staff will be happy to clean laundry as well.
What forms of payments are accepted?
We accept cash, checks, M/C, Visa, American Express, or Discover.
Is tipping required or expected?
Tipping is a way to show appreciation for a job done above and beyond expectations. Tipping is appreciated if you feel our crew has exceeded your expectations.
Heavenly Sunshine Cleaning, inc.
Cleaning Service in Memphis, TN · All Rights Reserved.